Filing an insurance claim with Bridger Insurance Services can be a complicated and stressful experience for many policyholders. These reviews reflect real‑world feedback on how Bridger handles claims—especially given that Bridger acts as a policy administrator (not the direct underwriter), working with partner underwriters to process coverage and payments.
This page compiles verified public comments from platforms such as the Better Business Bureau, the Chamber of Commerce, and employee/consumer review sites to give you insight into the claims experience.
CLAIMS PROCESS INSIGHTS & COMMON ISSUES
- According to the BBB profile for Bridger Insurance Services, there have been 41 complaints, many of which mention poor communication, delays in claims handling, and difficulty reaching adjusters or obtaining updates. bbb.org
- Reviewers often state that Bridger:
- Took weeks or months to contact the claimant after a submission. bbb.org
- Assigned adjusters who did not return calls or emails and left policyholders without clear status updates. bbb.org
- Handled policy cancellations or communication breakdowns in ways that policyholders found confusing or unfair. Chamber of Commerce
- Because Bridger acts as a policy administrator and not the underwriter, the actual risk assumption and final claim decisions may rest with the underwriter partner—this can lead to additional complexity or delays for policyholders.
- For example, many reviews cite that they tried contacting their adjuster or bridging multiple departments but got no substantive update or resolution.
Claims Reviews:
“I filed a claim and have been ignored for weeks. No one is helping me. No one answers my phone calls or emails. Customer service and online app is horrible.”
Morelia
Complaints Board
I filed a claim and have been ignored for weeks. No one is helping me. No one answers my phone calls or emails. Customer service and online app is horrible. My lienholder cannot get in contact with any of the numbers I provided. I have lost everything and no one will help. I’ve wasted thousands of dollars on this company and when I needed help no one can resolve anything.
Morella – Policy Holder
Complaints Board
Our conclusion: ComplaintsBoard’s review suggests Bridger Insurance Services is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Bridger Insurance Services, take the time to review customer feedback and the approach to resolving complaints.
“The worst insurance company!!! Plz stay away! I signed up with them through Freeway Auto Insurance. I have an ongoing claim from 5 months ago they have still not resolved!! Once they reach out to you to get your statement, they will avoid and ignore you.”
“On May 10, 2025, my son and I were hit by a motor vehicle who is insured with this insurance company… We have yet to receive any information regarding the claim. My son kept calling, emailing, but the adjuster never responded.”
DISCLAIMER
All reviews and insights on this page are drawn from publicly available sources and user‑submitted comments. This page is for informational and consumer‑awareness purposes only and does not constitute legal or financial advice.
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If you’ve filed a claim with Bridger Insurance Services (or one of its affiliated entities) and would like to share your experience, your feedback helps others make informed decisions.
Bridger Claims Process Reviews
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