Bridger Insurance Services Reviews & Customer Experiences
This page compiles verified customer reviews, BBB complaints, and employee feedback about Bridger Insurance Services and its affiliated companies. Our goal is to provide transparency and help current and prospective clients make informed insurance decisions.
“ALWAYS a horrible experience, definitely no type of customer service whatsoever. IF you can get someone on a live call, they can never find your information, then the call drops and you have to start over.”
–Chante
Source: Better Business Bureau
“This company don’t do what they say. I’m still waiting for my money on my car.”
–Casey
Source: Better Business Bureau
“Do not get this insurance. I got in a car accident and the *** hung up on me regarding my claim.”
–Cordelia
Source: Better Business Bureau
“PLEASE DO NOT GET THIS INSURANCE. PLEASE REPORT THEM SO THEY COULD BE OUT OF BUSINESS. … They are not following these laws!”
–Melanie
Source: Better Business Bureau
“Customer service was impossible to reach. When I finally got through, they didn’t solve anything and were dismissive of my concerns.”
–Casey
Source: Better Business Bureau
“People of California. Stay away from this insurance. I was hit on the passenger side which was clearly not my fault. This happened in Nov 2024. I never received one call after making a claim….”
–Rick
Source:Mapquest
Bridger Insurance Services acts as a policy administrator, managing billing, renewals, and claims on behalf of partner carriers. Because of this structure, customer experiences often depend on how effectively Bridger communicates between policyholders, brokers, and underwriters.
Publicly available feedback has highlighted recurring themes related to customer service responsiveness, claim delays, and communication issues, alongside some reports of satisfactory service and policy management. By collecting these reviews in one place, we aim to provide readers with a balanced, fact-based overview of how Bridger handles customer inquiries and support.
Visitors are encouraged to read the experiences below and, if applicable, share their own experience to contribute to greater consumer awareness.
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Whether you’re a current employee, former team member, or simply want to share your insights, your review helps others understand what it’s really like to work at Bridger Insurance. Transparency starts with your voice.
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