Freeway Insurance – Bridger Insurance

Freeway Insurance is an independent insurance broker that offers clients access to policies administered by Bridger Insurance Services. While Freeway Insurance handles the initial sale and customer guidance, Bridger manages policy administration, billing, renewals, and claims support.

This page provides an overview of how Freeway Insurance works with Bridger, what clients should know before purchasing a policy, and publicly available feedback from customers and policyholders.

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How Freeway Insurance Works With Bridger

Role of Freeway Insurance:

• Assists prospective clients in selecting and purchasing Bridger-administered insurance policies.
• Provides guidance on coverage options and helps with policy setup.
• Acts as the first point of contact for questions during the sales process.

Policy Administration & Claims Handling:

• Policies purchased through Freeway are administered by Bridger Insurance, including billing, renewals, and claims support.
• Bridger does not underwrite policies directly; all underwriting and coverage decisions are made by the carrier.
• Publicly available reviews indicate some clients have experienced challenges with claims processing and customer service, underscoring the importance of understanding how policies are administered.

Transparency:

• Understanding the separation between Freeway as the broker and Bridger as the policy administrator is crucial.
• Claims and coverage decisions are ultimately handled by the underwriting carrier, not the broker.

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Considerations for Clients

• Freeway Insurance facilitates policy sales, but Bridger handles ongoing policy management and claims support.
• Prospective clients are encouraged to review publicly available customer feedback and policyholder reviewsbefore purchasing a policy.
• Reviews suggest some policyholders have faced issues with claims processing, policy cancellations, and customer support, making it important to carefully review your policy documents.
• Experiences may vary depending on the broker used for the initial purchase.